Kudos on an important read, Susan Rooks. You are so absolutely correct. Too many people fail to appreciate and master the art of Active Listening. As famous radio/TV talk show host, Larry King and other have said (in similar iterations): I never learned anything while talking. That’s why Active Listening is an essential element of effective communication and leadership — as you perfectly point out. https://www.mindtools.com/CommSkll/ActiveListening.htm

Strategic communications consultant advancing social justice and corporate social responsibility | former career spokesman at U.S. EEOC | DC-based, NY-bred

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